SD Road Machinery Co Ltd.

As an industry leader, XCMG continues to cultivate aftermarket services, and has carried out a series of activities such as full life cycle services and value chain integration services for many times, providing one-stop global users with integrated, efficient and convenient services covering sales, after-sales and financing. It is understood that since the launch of XCMG Crawler Crane Philippines Service Wanli Line in October last year, it has visited more than ten customers, more than 100 sets of products, and a total mileage of 5600 kilometers, which is equivalent to the distance from south to north throughout China.

The XCMG XGC12000 standing in the harbor is currently the largest tonnage crawler crane in the Philippines, and the country's well-deserved track crane "ceiling".  This kind of "young and strong equipment", the file period is complete, there are many tasks, how to improve the efficiency of disassembly and special field, is the most concerned issue of customers. 

"It's also too coincidental that I've been busy with the transition these two days, and I want to call you to help!" Seeing XCMG's visiting service team, customers could not hide the surprise under their eyes.

Personally teach the project personnel to disassemble and transfer skills: intelligent lifting control of the mast, unpluging cylinder, self-disassembly of the main engine structural parts... XCMG service team stationed in the customer warehouse for 20 consecutive days, "white + black" continuous axle rotation, until the car smoothly transferred and put into use, won the praise of customers.

Aging equipment is prone to problems such as aging electrical system and failure of the force limiter system, which is the experience summed up by the XCMG service team for many years. It is precisely because of the preparedness that XCMG service personnel lined up the lines one by one at the scene, and in only one morning, they found the "lesion" and completed the fault repair. "The tonnage I bought may be entry-level, but the service I enjoy is definitely not." On-site customers praised XCMG equipment.

In fact, conducting a service visit in the Philippines that covers the whole mirror is a grinding chore. The country consists of 7641 scattered islands, The distribution of equipment is very unstable, the service team often visits across the island, and "going to the sky, into the ground, and going to the sea" is a routine operation. "The plane to car and then to the ferry takes 2-3 days. Under the influence of the epidemic, this time will be longer. XCMG crawler crane, Philippine product manager Zhao Yunyun introduced.

The amount of financial, material and manpower invested in the visit can be imagined. And all this is to give customers a more worry-free and more intimate service experience. After years of deep cultivation, XCMG has established a perfect marketing network and service spare parts system in the Philippines to respond to customer needs in the first time.

It is worth mentioning that XCMG focuses on customer value, focusing on the five major businesses of service, spare parts, remanufacturing, used cars and operating leasing, expanding the construction machinery aftermarket, and frequently attacking the "combination fist" to create an overseas market trade, industrial operation and international corporate financial model with Chinese characteristics.